Play Safe Philippines Player Wellbeing

plusace Responsible Gaming

Gaming should always be fun. plusace is committed to keeping it that way for every Filipino player — with practical tools, clear guidance, and a genuine care for your wellbeing.

Join Responsibly

Our Commitment to You

At plusace, we believe that online gaming is entertainment — and entertainment should never come at the cost of your financial health or personal wellbeing. We are committed to providing Filipino players with a safe, transparent, and enjoyable platform where responsible play is built into the experience from the ground up.

We follow the responsible gaming standards set by Philippine gaming regulators and continuously review our tools and policies to make sure they remain effective and accessible. Whether you are a casual player or a regular on the platform, the same protectionsapply to everyone. We want every session on plusace to end with a smile, not a regret.

If you ever feel that your gaming habits are becoming a concern, we encourage you to use the tools available on this page or reach out to our support team directly. You are never alone in this — we are here to help every step of the way.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your account. Once your limit is reached, no further deposits are accepted until the period resets. This keeps your spending predictable and within your personal budget.

Session Reminders

Enable time alerts so the platform notifies you after a set period of play. Regular reminders help you stay aware of how long you have been gaming and make it easier to take healthy breaks throughout the day.

Cool-Off Period

Take a short break from the platform without permanently closing your account. A cool-off period of 24 hours, 7 days, or 30 days can be activated at any time from your account settings with immediate effect.

Self-Exclusion

If you need a longer break, self-exclusion blocks access to your account for a minimum of six months. During this period, you will not receive any promotional communications and your account cannot be reactivated early.

Know the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the early signs is the first step toward getting back in control. If any of the following apply to you or someone you know, it may be time to seek support.

  • Spending more money on gaming than you originally planned or can comfortably afford.
  • Chasing losses by placing larger bets in an attempt to recover money you have already lost.
  • Neglecting work, family, or personal responsibilities because of time spent gaming.
  • Feeling anxious, irritable, or restless when you are not able to play.
  • Borrowing money or selling personal belongings to fund your gaming activity.
  • Hiding your gaming activity from friends or family members out of shame or guilt.

Tips for Playing Responsibly

Responsible gaming is about making informed choices every time you play. These simple habits can help you stay in control and keep gaming a positive part of your leisure time as a Filipino player.

Set a Budget Before You Play

Decide on a fixed amount you are comfortable losing before you start any session. Treat it as the cost of entertainment, not as an investment. Never play with money set aside for rent, bills, or daily essentials.

Never Chase Your Losses

Losses are a normal part of gaming. Trying to win back what you have lost by increasing your bets almost always leads to bigger losses. Accept the outcome, step away, and return another day with a fresh mindset.

Balance Gaming With Other Activities

Make sure gaming is just one of many leisure activities in your life. Spending time with family, pursuing hobbies, and staying socially active are all important for your overall wellbeing and help keep gaming in healthy perspective.

Need Help? Support Is Available

You do not have to face this alone. The following organisations provide free, confidential support for Filipinos affected by problem gambling.

PAGCOR Player Protection

The Philippine Amusement and Gaming Corporation operates a dedicated player protection programme. Filipino players can contact PAGCOR directly for guidance on self-exclusion and responsible gaming resources available nationwide.

National Mental Health Helpline

The Department of Health Philippines operates a 24/7 mental health crisis hotline. If gaming-related stress is affecting your mental health or relationships, trained counsellors are available to listen and provide confidential support at no cost.

plusace Support Team

Our support team is available around the clock to help you activate account limits, initiate a cool-off period, or begin the self-exclusion process. Reach out via the contact details in our footer and we will respond promptly and without judgement.

Play Smart, Play Safe

Gaming is best enjoyed responsibly. If you have questions about our tools or policies, our FAQ page has answers — or you can create an account and explore the platform at your own pace.