Your privacy matters to us. This page explains what personal data plusace collects, how we use it, and the rights you have as a Filipino player on our platform.
When you register and use the plusace platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when you complete identity verification, as required under Philippine gaming regulations.
In addition to registration details, we automatically collect technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall performance of our service for Filipino players.
Financial information is also collected when you make deposits or request withdrawals. This includes your payment method details, transaction amounts, and transaction timestamps. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, regulated third-party payment providers operating in the Philippines.
The personal data we collect is used primarily to operate and maintain your plusace account. This includes verifying your identity, processing deposits and withdrawals, providing customer support, and sending you important account-related notifications. We will not use your data for purposes that are incompatible with the reason it was originally collected.
We may also use your data to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. Where required by a competent authority or court order, we may be required to disclose certain account information. In such cases, we will only disclose the minimum information necessary to satisfy the legal requirement.
With your consent, we may use your contact details to send you promotional communications about new games, platform features, or special offers availableon the plusace platform. You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing messages will not affect your ability to receive essential account notifications such as deposit confirmations, withdrawal updates, or security alerts.
plusace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We only share your information with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, and customer support tools. All third-party providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared.
We may share aggregated, anonymised data with analytics partners to help us understand how Filipino players use the platform and where we can improve. This data cannot be used to identify any individual player. We do not share identifiable personal data with advertisers or data brokers under any circumstances.
In the event of a business transfer, merger, or acquisition involving plusace, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered users of any such change and ensure that your data continues to be protected under terms at least as protective as this Privacy Policy. You will retain the right to request deletion of your data at any time following such a transfer.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the plusace platform is encrypted using industry-standard TLS protocols. Our servers are hosted in secure data centres with restricted physical and logical access controls.
Access to your personal data within our organisation is limited to staff members who need it to perform their job functions. All employees with access to personal data are trained on data protection obligations and are bound by confidentiality agreements. We conduct regular internal reviews of our security practices to ensure they remain effective and up to date.
Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately. We will investigate the matter promptly and take appropriate steps to mitigate any potential harm to affected players in the Philippines.
As a registered player on the plusace platform, you have a number of rights in relation to your personal data under applicable Philippine privacy law, including the Data Privacy Act of 2012. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data in certain circumstances. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint is being investigated.
To exercise any of these rights, please contact our support team with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing your request. There is no charge for making a data rights request, though we reserve the right to charge a reasonable fee for requests that are manifestly unfounded or excessive in nature.
If you believe that we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we have the opportunity to address your concern directly before escalating to a regulatory body. Our goal is to resolve all privacy-related concerns quickly and fairly for every Filipino player on our platform.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Your continued use of the plusace platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and may request deletion of your account and associated personal data by contacting our support team. We are committed to being transparent about how we handle your information and will always provide clear notice of significant changes that affect your privacy rights as a Filipino player.
All data transmitted on the plusace platform is protected with TLS encryption. Your login credentials, payment details, and personal information are never stored in plain text on our servers.
Filipino players can request a copy of their personal data or ask us to correct inaccurate information at any time. Simply reach out to our support team and we will process your request promptly.
You may request deletion of your personal data in certain circumstances. We will honour valid deletion requests in line with our obligations under the Philippine Data Privacy Act of 2012.
Now that you know how we protect your data, join thousands of Filipino players already enjoying the plusace experience — safe, mobile-first, and built for the Philippines.